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Our support team are based in the UK and operate 9am - 4pm GMT, 4am - 12pm EST.
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Frequently Asked Questions
Please note these FAQs relate to our direct web, iOS and Android Apps. For support for Zinio, PressReader, PocketMags & Magzter platforms, please visit their website or contact them directly about their platforms.
Photography Masterclass Magazine is digital-only and is not available in print – we specifically designed it that way. Our monthly digital issues are filled with videos, step-by-step instruction and expert-led guidance. The interactive nature of the magazine, with the inclusion of videos, just wouldn't be possible with a print magazine and allows us to provide photographers with a one-stop-shop helpful resource that they need boost their skills and get more satisfaction from their photography.
You can enjoy Photography Masterclass Magazine from your desktop computer through our web browser app or on your tablet/phone through our mobile apps for Apple and Google Play, all with the same login details.
Photography Masterclass Magazine is monthly magazine. We publish a new issue every month.
The magazines are downloadable when using our iOS or Android app. This allows you to read them offline with no internet connection. The videos are however not viewable without an active internet connection as the files would be unrealistically large to download & store on a mobile device.
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To access your subcription on other devices, please login to the other device using your current Photography Masterclass Magazine login details. If you need help logging in, please see our help article here on how to login.
If you are a mobile app subscriber and your purchased issues are not showing up, please see our help article here.
If you have subscribed via our mobile app (i.e. with an in-app purchase) you can view your subscription information by following the steps here.
We can't see what password was used to setup your account. You will need to reset it here.
On a desktop computer:
When you are logged in on your Desktop computer, click “My Account” in the upper, right corner. Click the “Change My Password” link under your username.
On the mobile apps:
From the app, use the forgot password feature on the login window (by tapping the settings icon > Login). Simply click “Forgot Password” and follow the steps. If you are already logged in, you will need to logout first to see this option.
Please let us know if there is anything we can assist with before deciding to unsubscribe as we'd love to do everything we can do to help. We'd be grateful if you could provide valuable feedback as we genuinely use this to improve our magazine. If you still want to go ahead and unsubscribe, please click here