From time to time connection errors between the device and the Apple servers can cause problems such as magazine issues not downloading fully, or not downloading at all. This is usually solved by doing the following:
- Tap the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the iPad/iPhone. Press and hold on top of the magazine, and swipe upwards to fully close the magazine.
- Re-launch the Magazine (go to the Newsstand App and tap on the magazine to launch it). The splash page will appear and then the magazine home screen will show.
- The page should be updated, and if you are a subscriber you should see a grey Restore button.
- You can tap on the restore button to re-download all previously purchased magazine issues. If you are not a current subscriber (or still see the yellow subscribe button) then you can access the restore button, by tapping the Subscribe button and clicking on Restore All Purchases to re-download all previously purchased magazine issues.
If this does not solve your problem please contact us.